REFUND & CANCELLATION POLICY
We appreciate your support and trust in us. We strive to provide you with the best possible services.
However, please note that all sales are final, and we do not offer refunds. Once an order is placed and processed, it cannot be cancelled or refunded. We kindly ask that you carefully review your selections before completing your purchase.
We believe in responsible purchasing and encourage our customers to take ownership of their decisions. As such, you are responsible for your purchase, and we cannot accept returns or issue refunds for any reason, including but not limited to change of mind, dissatisfaction with the product, or errors in ordering.
EXCHANGE POLICY-
In case you receive a damaged product, kindly reach out to us at connect@smpoetry.com within 48 hours of delivery to initiate an exchange request!
Please ensure your email includes a video showcasing the unwrapping process along with clear images of the damaged items. Rest assured, we’re committed to promptly assisting you through the exchange process.